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F.A.Q

FAQ

1. Can you ship to my country?
Yes, we could ship to all over the world. If you are interested in lululemon products, you could order them from our lululemon outlet online store immediately.

2. Why your items are so cheap? Are they second hand or fake ones?
All of items show in lululemon Outlet are brand new with all of the original accessories in it. We are lululemon Outlet, all of the lululemon products are come from factory directly. We cut down the cost of logistics and manpower, so we could supply the best price to each customer.

3. Are all your items in stock?
Yes, all of the items show in lululemon Outlet online store are in stock now. But occasionally the stock levels might reduce due to demand. If for any reason an item is still displayed and you pay then we will contact you as quickly as possible and refund you. We are so sorry for the inconvenience.

4. Do I have to pay for taxes and customs duties? 
No, our prices cover the costs of additional taxes and duties. In the unlikely event you receive any additional import fee, please send through your receipt and we will pay for all charges.

5. How long does it take for delivery? 
As usual, it will take 5-7 business days to arrive at your door.
But if you choose free shipping, it may take 10-15 business days to your door.

6. What if I don't get my order in more than 10 days? 
Then, it may mean that there will be a delay with your order. Either we may not have your item in stock or there may be a problem with the information provided by you. In that case, please send emails or leave message online. We will try to find your order asap.

7. Why I can not see the update of the order?
We have a lot of order to deal with everyday. We may not upload your track no. in our website, if you want to track your package, please send emails or leave message to us. We will reply you at the first time. We see, everyone want to receive their orders at the first time, so we will send the package as soon as possible. If you can not see any update from our website, pl do not worry, just contact us. If fact, all of the orders will be ship to customers during 3 business day.

8. How can I track the status of my parcel?
After 1-2 days your order will be dispatched. Please track its status online for more specific information at www.ems.com.cn , www.dhl.com , www.tnt.com or www.ups.com. If you can not find your track no. from our website, please contact us.

9. Why doesn't my tracking number work? 
All tracking numbers are activated in 24 hours in the database of the shipping companies. If you are not able to track your order when you get your tracking number, it may be because the delivery company has not processed it inside their database system yet.